Frequently Asked Questions

Order & Payment

1. Is my payment information secure?

   
   

   All transactions are encrypted and protected. We do not store your credit card or payment details.
   
   
2. Can I modify or cancel my order?

   
   

   You may modify or cancel your order within 24 hours after placement. Once shipped, cancellation is not available.
   
   

Shipping & Delivery

3. How long will delivery take?

   
   

   Standard shipping takes 7–15 business days depending on your location.
   
   
4. Can I change my shipping address?

   
   

   Address modification is only allowed before the order is shipped.
   
   

Return & Refund

5. How do I start a return?

   
   

   Go to Contact page and send us your order number and reason for return, we will guide you step by step.
   
   
6. When will I get my refund?

   
   

   After inspection, refunds usually take 5–7 business days to reflect in your account.
   
   

Product Inquiry

7. Are your products authentic?
   
   
   We strictly select quality goods and perform quality inspection before shipping.